Privacy policy

Privacy Policy

Last Updated: August 2026

At Northumbria Pets, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Northumbria Pets is an independent pet supplies retailer based in Alnwick, Northumberland.

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details at the bottom of this page.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

  • Name
  • Billing address
  • Delivery address
  • Telephone number
  • Email address

Order Information

  • Products purchased
  • Order history
  • Payment status
  • Delivery information

Website Information

When you browse our website we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source

This information helps us improve our website and customer experience.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Deliver your purchases.
  • Contact you regarding your order.
  • Respond to enquiries.
  • Improve our website and services.
  • Prevent fraud and maintain website security.
  • Meet our legal and accounting obligations.

Where you've chosen to receive marketing communications, we may also use your details to send information about:

  • New products
  • Promotions
  • Offers
  • News and updates

You can unsubscribe from marketing emails at any time.

4. Payment Information

Payments made through our website are processed securely by trusted payment providers.

Northumbria Pets does not store your payment card details.

All payment information is handled securely by the relevant payment gateway.

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember items in your basket.
  • Keep you logged into your account.
  • Understand how visitors use our website.
  • Improve website performance.
  • Measure the effectiveness of advertising.

You can manage or disable cookies through your web browser, although doing so may affect certain website features.

6. Marketing Communications

If you've opted in to receive marketing communications, we may contact you by:

  • Email
  • SMS (where consent has been given)

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails.
  • Contacting us directly.
  • Updating your account preferences.

We will never send marketing communications without the appropriate consent where required by law.

7. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

  • Courier and delivery companies.
  • Payment providers.
  • Website hosting providers.
  • IT support providers.
  • Professional advisers.
  • Government or regulatory authorities where legally required.

We do not sell your personal information to third parties.

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect your information.

These include:

  • Secure website encryption (SSL).
  • Password-protected systems.
  • Secure payment processing.
  • Restricted access to personal information.
  • Regular security updates.

Although we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We only keep your personal information for as long as necessary.

This includes retaining information:

  • To fulfil your order.
  • To comply with legal obligations.
  • For accounting and tax purposes.
  • To resolve disputes.
  • To enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where appropriate.
  • Restrict how we process your information.
  • Object to certain types of processing.
  • Request a copy of your data in a portable format.
  • Withdraw consent for marketing at any time.

If you'd like to exercise any of these rights, please contact us using the details below.

11. Third-Party Services

Our website may include links to third-party websites or services.

These websites operate independently and have their own privacy policies.

Northumbria Pets accepts no responsibility for the privacy practices of external websites.

12. Children's Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information from anyone under the age of 13.

If we become aware that we have collected personal information from a child without appropriate consent, we will delete it as soon as reasonably possible.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date.

We recommend checking this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.

Northumbria Pets

📍 Alnwick, Northumberland

📞 Town Centre Store: 01665 603116

📞 Alnwick Pet Warehouse: 01665 613167

Or contact us via our Contact Us page.