Shipping policy

Delivery Information

At Northumbria Pets, we're committed to getting your order to you quickly, safely and in perfect condition. Whether you're ordering pet food, accessories or larger items, you'll find all of our delivery options below.

Local Delivery

We offer our own local delivery service using our company vehicles throughout the Alnwick area.

If your address falls within our local delivery radius, this option will be available at checkout.

Local Delivery Benefits

  • Fast local delivery
  • Friendly delivery by our own team
  • Same-day delivery may be available on selected orders
  • Ideal for heavy or bulky pet food

If you require your order urgently, please contact us before placing your order and we'll do our best to accommodate your request.

Safe Places

If you're not going to be home, you can provide details of a safe place during checkout for your order to be left.

Please note:

Frozen or chilled products cannot be left in a safe place under any circumstances.

UK Courier Delivery

We deliver throughout the United Kingdom using trusted courier partners.

Standard Delivery: £5.99

Large or unusually heavy items may incur an additional delivery charge. Should this apply, we'll contact you before dispatch to confirm the revised delivery cost. You'll have the option to proceed or cancel your order.

Delivery Times

Orders are usually dispatched as quickly as possible.

In most cases your order will arrive within:

3–5 working days

Please note that delivery times are estimates and may occasionally be affected by:

  • Weather conditions
  • Traffic delays
  • Courier network issues
  • Bank Holidays
  • Seasonal demand

Failed Deliveries

Once your parcel has been handed to the courier, we cannot accept responsibility for delays caused by the courier company.

If a delivery attempt is unsuccessful, your courier may:

  • Rearrange delivery
  • Leave your parcel in a nominated safe place (where appropriate)
  • Deliver to a local collection point

Click & Collect

Prefer to collect your order?

Simply place your order online and select Click & Collect during checkout.

We'll notify you as soon as your order is ready for collection.

Collection is available from:

Northumbria Pets
Alnwick Town Centre Store

Please wait until you've received confirmation before travelling to collect your order.

Frozen & Raw Food

To ensure frozen products remain in perfect condition, Raw and Frozen food is not available via standard courier delivery.

These products are available via:

  • Click & Collect
  • Local Delivery (within our delivery area)

For more information regarding local delivery of frozen products, please contact our team.

Order Dispatch

We always aim to dispatch orders as quickly as possible.

If an item you've ordered becomes unavailable or is temporarily out of stock, we'll contact you as soon as possible to discuss your options before your order is dispatched.

Delivery Area

We currently deliver throughout the United Kingdom.

Some products may have delivery restrictions due to their size, weight or storage requirements.

Frequently Asked Questions

Can I collect my order?

Yes. Simply select Click & Collect during checkout and we'll let you know when your order is ready.

How quickly will my order be dispatched?

We aim to dispatch orders as quickly as possible. If there are any delays, we'll contact you with an update.

Can I order frozen food for delivery?

Frozen and raw food is available through Local Delivery or Click & Collect only.

Can I change my delivery address?

If your order hasn't been dispatched yet, please contact us as soon as possible and we'll do our best to update your delivery details.

Need Help?

If you have any questions regarding delivery, our team is always happy to help.

You can get in touch via our Contact Us page, or call:

Northumbria Pets (Town Centre): 01665 603116

Alnwick Pet Warehouse: 01665 613167