Terms of service
Terms of Service
Last Updated: August 2026
Welcome to the Northumbria Pets website. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
1. About Us
Northumbria Pets is an independent pet supplies retailer based in Alnwick, Northumberland.
Our website offers a range of pet food, accessories, toys, healthcare products and other pet-related goods for purchase online.
If you have any questions regarding these Terms, please contact us using the details on our Contact Us page.
2. Acceptance of These Terms
By accessing our website, creating an account or placing an order, you agree to these Terms of Service.
If you do not agree with these Terms, you should not use this website.
3. Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent purposes.
- Attempt to gain unauthorised access to our systems.
- Introduce viruses, malware or harmful software.
- Interfere with the operation or security of the website.
- Copy, reproduce or distribute website content without our written permission.
We reserve the right to suspend or block access where misuse is suspected.
4. Product Information
We aim to ensure all product descriptions, images, prices and availability are accurate.
However:
- Product packaging may differ from images shown.
- Colours may vary depending on your screen.
- Specifications may change without notice from manufacturers.
If an error is identified after you place an order, we'll contact you before dispatch.
5. Pricing
All prices displayed on our website are shown in Pounds Sterling (£).
Prices may change at any time without prior notice.
Although we make every effort to ensure pricing is correct, errors can occasionally occur.
If an item has been listed at an incorrect price, we reserve the right to cancel the order before dispatch and offer you the option to reorder at the correct price.
6. Placing an Order
When you place an order, you are making an offer to purchase goods from Northumbria Pets.
Orders are only accepted once:
- Payment has been authorised.
- Stock availability has been confirmed.
- Your order has been dispatched.
We reserve the right to refuse or cancel any order where necessary.
7. Payment
Payment must be received in full before goods are dispatched.
We accept payment through the secure payment methods displayed during checkout.
We do not store your payment card details.
8. Product Availability
All products are subject to availability.
Occasionally an item may become unavailable after an order has been placed.
Should this happen we will contact you as soon as possible to discuss:
- A replacement product.
- Waiting for new stock.
- A partial refund.
- Cancelling the affected item.
9. Delivery
Delivery information, charges and estimated delivery times are detailed on our Delivery Information page.
Delivery dates are estimates only and cannot be guaranteed.
Northumbria Pets cannot accept responsibility for delays caused by:
- Courier companies.
- Severe weather.
- Industrial action.
- Circumstances outside of our control.
Risk in the goods passes to you once your order has been delivered.
10. Click & Collect
Where Click & Collect is available, we'll notify you when your order is ready.
Please do not travel to collect your order until you have received confirmation.
Suitable identification may be requested when collecting your order.
11. Returns & Refunds
Our Returns Policy forms part of these Terms of Service.
Please read our Returns Policy before making a purchase.
Nothing within these Terms affects your statutory consumer rights.
12. Promotions & Discount Codes
Promotional offers and discount codes:
- Cannot usually be combined with other offers.
- Cannot be exchanged for cash.
- May be withdrawn at any time.
- May exclude selected products or brands.
Northumbria Pets reserves the right to amend or withdraw promotions without notice.
13. Customer Accounts
If you create an account, you are responsible for keeping your login details secure.
You are responsible for all activity carried out using your account.
Please notify us immediately if you believe your account has been accessed without permission.
14. Intellectual Property
All website content including:
- Images
- Logos
- Graphics
- Product descriptions
- Text
- Website design
remains the property of Northumbria Pets or its licensors.
No content may be copied, reproduced or reused without written permission.
15. Limitation of Liability
To the fullest extent permitted by law, Northumbria Pets shall not be liable for:
- Indirect or consequential losses.
- Loss of business or profits.
- Delays caused by third parties.
- Website interruptions beyond our control.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.
16. Website Availability
Although we aim to keep our website available at all times, we cannot guarantee uninterrupted access.
We may suspend access temporarily for:
- Website maintenance.
- Security updates.
- System improvements.
- Technical issues.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect and use your information.
18. Changes to These Terms
We reserve the right to update these Terms of Service at any time.
The latest version will always be published on this page.
Continued use of the website after changes have been made constitutes acceptance of those changes.
19. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
Northumbria Pets
📍 Alnwick, Northumberland
📞 Town Centre Store: 01665 603116
📞 Alnwick Pet Warehouse: 01665 613167
Or visit our Contact Us page and a member of our team will be happy to help.
